We’re here to greet you, we know just what your residents need
No job is too big or too small for our Concierge and Residents Services Teams. Whether it’s welcoming introduction to our resident’s visitors, attending to a lift servicing or providing advice on local restaurants, we know just how to keep the operations of your residential apartment building running like clockwork. We know that building and resident security is a top priority, along with careful maintenance and management of building facilities and communal areas. It’s a big job to fill, however with over 50 years of combined experience, we know exactly how to keep residents happy and while at the same time ensuring the smooth operation of your apartment building.
At a glance: Concierge and Residents services
- Resident and visitor greeting
- Security services to residents and their properties
- Building management support & reporting
- Log Book management
- Residential Database management
- Parcel, mail coordination & advice
- Concierge staffing & training
- After hours support
T & M Management Services Pty Ltd provides industry leading concierge and resident services to some of the most elite strata schemes since 2008. T&M Management Services was formulated some years ago with the vision of raising the bar & increasing industry service delivery standards within the facilities management industry and some years after this vision expanded to the improvement of concierge services within large scale strata schemes. We currently provide concierge & resident services to several of our larger strata schemes both on a 24 hour and rotational roster basis. Our company currently employs 32 concierge staff members and all staff carry their own security license in line with the NSW Police Security Registry and hold customer service certificates. T & M Management Services Pty Ltd is further committed to providing the right industry professional to manage the concierge services within your building. When our services are engaged resumes of all concierge staff will be supplied directly to the Executive Committee for their approval. All proposed concierge staff have extensive experience not only within large scale residential strata plans which is also backed by extensive hotel management and customer service industry experience. In line with standard company practice, all concierge staff will complete 6 weeks on-site supervision whilst familiarizing themselves with the individual requirements of the resident demographic and the individual strata scheme requirements.
The Concierge team is fundamental to the smooth operation and well-being of residents. The Concierge are the first point of contact for visitors to the building; they present the “public face” to visitors and it is therefore important that a positive first impression is conveyed, and subsequent dealings provide a high level of service.
Objectives of the Service:
- Ensure a high level of personal service to residents and visitors
- Ensure a smooth and stable operation of concierge and security service
- Maintain the loyalty of the concierge personnel to the buildings community
- Ensure a high level of security at the site is maintained at all times
- Ensure ongoing and continuous improvement of the service over time
- Ensure retention of high-performing concierge personnel