Customer Service Charter

BUILDING & FACILITY MANAGEMENT

CONCIERGE SERVICES

STRATA CLEANING SERVICES

Over 40 years combined experience

Responsive 24/7 Service

Family Owned & Operated

At T&M Management Services (T&M) we pride ourselves on being connected with our clients. Our clients are not just the Owners Corporation with whom we contract but all owners, occupiers, businesses, employees and contractors (You) with whom we deal. T&M and our representatives are committed to a partnership with You and in striving to deliver to You the best possible Building & facility Management, Concierge and Resident Service within the sector.  We aspire to be connected to You by providing outstanding customer service. Our staff at all levels will connect with You through online interaction, by telephone, and in person. 

Our Service Commitment

We value You as our client and have introduced this Charter as an expression of our firm commitment to providing a high standard of service, and ensuring consistency and sustainability in all aspects of our service delivery.

We are committed to:

Our Service Standards

Reporting

How you can help us

What you can expect from us

Would you like to report a building issue?