T & M Management Services Pty Ltd provides industry leading concierge and resident services to some of the most elite strata schemes since 2008.
T&M Management Services was formulated some years ago with the vision of raising the bar & increasing industry service delivery standards within the facilities management industry and some years after this vision expanded to the improvement of concierge services within large scale strata schemes.
We currently provide concierge & resident services to several of our larger strata schemes both on a 24 hour and rotational roster basis. Our company currently employs 32 concierge staff members and all staff carry their own security license in line with the NSW Police Security Registry and hold customer service certificates.
T & M Management Services Pty Ltd is further committed to providing the right industry professional to manage the concierge services within your building. When our services are engaged resumes of all concierge staff will be supplied directly to the Strata Committee for their approval.
All proposed concierge staff have extensive experience not only within large scale residential strata plans which is also backed by extensive hotel management and customer service industry experience. In line with standard company practice, all concierge staff will complete 6 weeks on-site supervision whilst familiarizing themselves with the individual requirements of the resident demographic and the individual strata scheme requirements.